TIBCO Fulfillment Order Management, part of the TIBCO Fulfillment Orchestration Suite, automates the end-to-end lifecycle of orders for products received from order entry systems, such as a CRM applications or other order taking systems. It manages and optimizes order capture, validation, decomposition, optimization, and orchestration processes.
TIBCO Fulfillment Order Management reads product offering and fulfillment rules definitions from product and service catalogs such as TIBCO Fulfillment Catalog and decomposes orders into service orders which can be transparently provisioned by TIBCO Fulfillment Provisioning or other activators.
TIBCO(R) Fulfillment Orchestration(TM) is a modular suite of pre-integrated products, including TIBCO® Fulfillment Catalog for product and services master catalog, TIBCO® Fulfillment Order Management for the delivery of customer and product orders, TIBCO® Fulfillment Provisioning for the activation of underlying services, and TIBCO® Fulfillment Subscriber Inventory for management of subscriber entitlements.
TIBCO FOM consists of the following interrelated modules
• Offer and Pricing Engine with APIs for pre-order establishment steps
* Order Management for order lifecycle processing
• AOPD for automated order plan decomposition and generation
• Orchestrator for execution of fulfillment steps
• Jeopardy Management in case something goes wrong